Online Returns

We hope you’ll love your ibeev order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt. We will evaluate your returned item and process your refund or either exchange / return by fulfilling mutual consent.

This excludes the following:
a) Marketplace Orders - any marketplace returns must always be sent direct to the Marketplace seller. (See below for more info)
b) Perishable items (e.g. food and baby milk)
c) Medicines
d) Items personalised for you
e) Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Other Applicable Rules:
a) Returned items must be unused and in their original packaging.
b) Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
c) We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
d) All returns are evaluated before being processed.

Return Procedure by Everi / Royal Mail

You can return your items by sending back to us via your local post office. To return via your post office, you will need to complete the online form - this can be found at Tracked Returns on the Evri/ Royal Mail website.

Returning Products Supplied by a 3rd Party

Some of the products we sell are sent our directly from our suppliers. If your products were supplied by a 3rd party, you'll receive a document labelled ‘Returns Information’ with your order.
Please check the ‘Returns Information’ document and follow the steps to return the product directly to the 3rd party supplier.
Our stores are unable to accept these returns as Superdrug do not handle these products directly
This does not affect your statutory rights.

Note

If you need support with returning larger items, please contact Customer Care using the details found on our Contact Us page.