Delivery Information

Below are the delivery services we offer to get you your order straight to your door.

Tracking Your Order

You will be able to track your order by visiting My Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed and when the order has been dispatched.

Standard Delivery:

Usually delivered within 5 working days 8am - 9pm*. Free delivery on orders over £30 in a single transaction excluding gift boxing, infant formula, other shops and ibeev services (insurance and opticians). Orders containing bulky/heavy items or super heavy items are not available for free delivery. Please see details below.

*Some postcodes may have an extended delivery time.
**Pre-orders will be delivered within 5 working days after stock arrives in our warehouse.

1. Delivery Charges for standard delivery £3.99 Incl. VAT

Same Day Delivery:

If you have chosen same day delivery, one of our customer representative will contact you and share with you tracking information of same day dispatched in response to 100% payment received.

*Not available to all postcodes.

2. Delivery Charges for same day delivery £4.99 Incl. VAT

Next Day Delivery:

If you have chosen next day delivery, provided one of our customer representative is able to approve your order and does not need to request further information from you or provide further information to you, if your order is received by our customer service team by:

3. 9:00 am to 5:00 pm, Monday to Friday, you will receive your order by the next working day to the home or work address provided.
4. Delivery Charges for next day delivery £3.99 Incl. VAT

*Not available to all postcodes.

If your order is part of a larger order containing other ibeev products,
a) you will receive your complete order only when all items are available,
b) our representative will contact you for partial order dispatch.

Owing to the additional time required to check, approve and possibly request further information before a product can be provided, orders including pharmacy-only medicines may delay the time it takes to receive your complete order.

Heavy / Bulky Items

Orders containing bulky/heavy items are not available for free delivery and are usually delivered within 5 working days.

Postage and Packaging

All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. Due to the nature of these products, we advise that either you or a chosen representative is able to receive the order and place it in a safe place. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Notification of Errors

You should check the items delivered to you carefully and promptly upon receipt. If you believe that there may have been an error, or the items have been tampered with, you should contact us immediately and should not take or use any of the items.